Delivery & Shipping

Despatch Times (Standard UK Delivery)

We aim to despatch all orders within 2 working days (however this is not guaranteed). Your parcel will then take up to 2 working days from the day of dispatch to arrive with you, meaning your parcel should be with you within 4 working days. This, Occasionally, at exceptionally busy times may be slightly longer, and so it may take up to 6 working days to receive your order. You will be notified by email if it is anticipated that delivery will take longer than our stated time. If you have any questions about the delivery of your order, please telephone 01823 673007.

Christmas Post 
- Last UK postage date for goods in stock in our warehouse is 21st December. Some items are not stored in our warehouse and are shipped from our supplier and can take an extra few days to arrive. If you would like to guarantee your delivery, please place your order by 17th December. 
If you have any questions before placing your order, please contact us.

 

Delivery Costs

UK Mainland over £75.00: Free*

UK Mainland under £75.00: £4.95*

*Please note: Highlands, Northern Ireland and Islands are charged at a slightly higher rate, free delivery qualification and final delivery cost is calculated during the checkout process. For all locations outside of the UK mainland zone that therefore do not qualify for free delivery when the order is over £75, the standard delivery charge of £4.95 will be deducted from original delivery cost (shown in the table below).

Other Locations:

 Country

Delivery Price

Shipping Time

Scottish Highlands

£15.00

2 days

Channel Islands

£15.00

2 days

Isle of Man

£21.00

2 days

Scilly Isles

£21.00

2 days

Northern Ireland

£21.00

2 days

 

EUROPE

 

 

Ireland (ROI)

£17.95

2 days

Belgium

£17.95

2 days (est.)

France

£17.95

2 days (est.)

Germany

£17.95

2 days (est.)

Luxembourg

£17.95

2 days (est.)

Netherlands

£17.95

2 days (est.)

Sweden

£14.95

3-5 days

Spain

£14.95

3-5 days

Italy

£14.95

3-5 days

Denmark

£14.95

3-5 days

Austria

£14.95

3-5 days

 

OTHER

 

 

USA

£60.00

3-6 days

Canada

£60.00

3-6 days

Australia

£60.00

3-6 days

Switzerland

£60.00

3-6 days

Please Note: Orders are sent on a 48 service with Parcelforce or occasionally first class recorded with Royal Mail,  however please note that, although they are one of the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and other unanticipated events etc.

 

Stock Availability

Stock levels are revised frequently, and we endeavour to keep stock levels as accurate as possible, however, in the unfortunate situation where your item(s) happen to be out of stock, we will contact you by phone or email to inform you of any delay, or when, in the unlikely situation that your item(s) are completely unavailable, we will contact you to offer alternative products where applicable. You are obviously welcome to a refund though, if the delay or alternate item(s) are not satisfactory to you.

 

Extra Information

  • If your order has NOT been received within six working days, please call the office on 01823 673007 as soon as possible so we can track the order and help resolve the problem.
  • Help us deliver to you Please be sure to fill in the 'comments about your order' box clearly stating any instructions. This should be used for instructions on reaching your address and/or trusted neighbours to leave your parcel with. Parcelforce will also leave your parcel in a safe place if specified. However, if you do request for them to be left in a safe place then Inch’s Saddlery cannot be held responsible if the goods are lost under these circumstances. If goods are left with a neighbour / trusted person then Inch's cannot be held responsible if the goods are lost under these circumstances.
  • VAT will also be deducted automatically from VAT rated products on all Channel Island orders & those outside the EU.

 

Please Note: Delivery times stated are from the day of despatch, and for addresses outside mainland UK an additional 4 working days should be allowed for despatch on top of this delivery time.

FREE Standard UK Delivery on online orders over £75

All online orders over £75 will receive free standard UK delivery worth £4.95. This offer applies to mainland UK delivery addresses only.


For orders made from and delivery to non-Mainland UK destinations, £4.95 will be deducted from the delivery total cost.

 

Track an order

To check on the current status of your order, simply sign in to your account and click on the 'View My Orders' button. A list of your current, previous and cancelled orders will be listed on the page shown, with the current status showing in the first column.

Once you receive your dispatch confirmation email you will also receive an email with a tracking number in it. You can use this tracking number to track your parcels location via Parcel Force.

If you have any questions about the status of your orders, please contact us.

 

Useful Information

Liquids, Aerosols and Gels 
For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.